Shipping policy

Last updated: August 10, 2026

At ReValueX, we aim to process and deliver orders safely and efficiently across our available delivery locations in India.

By placing an order through our website, you agree to the shipping terms and conditions described below.

1. Order Processing

Orders are generally processed after successful payment confirmation and verification of the order details.

Processing time may vary depending on product availability, order volume, product category, payment verification, and other operational requirements.

An order may require additional processing time for certain products or locations.

The estimated delivery date displayed at checkout or communicated after ordering is an estimate and is not an unconditional guarantee.

2. Shipping Availability

ReValueX currently offers delivery to locations within India where delivery services are available.

Delivery availability may depend on the customer's PIN code, product type, product size, logistics restrictions, and carrier coverage.

Certain products may have location-specific delivery restrictions.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary based on:

  • Delivery location.

  • Product weight and dimensions.

  • Product category.

  • Number of items ordered.

  • Delivery service selected.

  • Remote or special-service locations.

Where free shipping is offered, the offer may be subject to specific product, order value, location, or promotional conditions.

4. Estimated Delivery Time

Estimated delivery timelines may vary depending on the delivery location, product availability, carrier service, and other operational factors.

The estimated delivery timeline does not include delays caused by circumstances beyond ReValueX's reasonable control.

Customers should consider the estimated delivery date provided at checkout or in the order communication as the most relevant estimate for their specific order.

5. Delivery Delays

ReValueX makes reasonable efforts to ensure timely delivery but does not guarantee delivery on a specific date unless expressly confirmed in writing.

Delivery may be delayed because of:

  • Weather conditions.

  • Natural disasters.

  • Transportation disruptions.

  • Strikes or labour disruptions.

  • Government restrictions.

  • Public holidays.

  • High seasonal demand.

  • Logistics or carrier delays.

  • Incorrect or incomplete delivery information.

  • Customer unavailability.

  • Remote or difficult-to-service locations.

  • Product availability or processing requirements.

  • Other circumstances beyond our reasonable control.

Such delays will not automatically qualify the customer for compensation, cancellation, refund, or other claims unless required under applicable law or specifically provided under our policies.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name.

  • Complete delivery address.

  • Correct PIN code.

  • Active phone number.

  • Any other information reasonably required for delivery.

ReValueX will not be responsible for delivery failures, delays, additional shipping charges, or return-to-origin situations caused by incorrect, incomplete, or outdated information supplied by the customer.

If an order is returned to ReValueX because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.

7. Delivery Attempts

The logistics provider may make one or more delivery attempts depending on its operational procedures.

Customers should ensure that someone is available to receive the shipment at the provided delivery address.

Repeated failed delivery attempts may result in the shipment being returned to ReValueX.

8. Inspection at Delivery

Customers are encouraged to inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, customers should record appropriate photographs or videos and report the issue to ReValueX as soon as reasonably possible.

For certain products, customers may be required to follow specific open-box inspection or delivery procedures where such service is offered by the logistics provider.

Acceptance of a shipment does not by itself waive any rights available to the customer under our applicable Return & Refund Policy or applicable law.

9. Damaged or Incorrect Products

If you receive a product that is damaged, incorrect, defective, or materially different from what was ordered, please contact ReValueX promptly with:

  • Order number.

  • Product details.

  • Photographs/videos of the product.

  • Photographs/videos of the packaging where applicable.

  • Description of the issue.

ReValueX may investigate the matter and, where appropriate, arrange a replacement, return, repair, or refund in accordance with our Return & Refund Policy.

10. Product-Specific Delivery

Certain products, particularly large appliances, bulky products, or products requiring special handling, may have different delivery arrangements or timelines.

Where applicable, the customer may receive separate communication regarding delivery, installation, scheduling, or service.

Any manufacturer installation or service arrangement may be subject to the manufacturer's terms and availability.

11. Delivery to Remote or Restricted Locations

Delivery to remote, difficult-to-access, restricted, or specially serviced locations may require additional time or charges.

If delivery is not available to a particular location, ReValueX may cancel the order and refund the applicable amount paid by the customer.

12. Partial Shipments

Depending on product availability and logistics requirements, an order containing multiple products may be shipped in separate packages or shipments.

Where an order is shipped in multiple parts, customers may receive separate delivery updates.

13. Order Cancellation and Shipping

Customers may request cancellation within the applicable cancellation window stated in our Return & Refund Policy.

Once an order has entered processing, packing, dispatch, or shipment, cancellation may no longer be available.

If an order has already been dispatched, the customer may be required to follow the applicable return or refusal procedure rather than treating the shipment as a cancellation.

14. Shipping Risk and Third-Party Carriers

ReValueX may use third-party logistics and delivery partners to deliver orders.

While we make reasonable efforts to work with reliable delivery partners, carrier operations are outside our direct control.

Carrier delays or service interruptions will be handled on a reasonable-efforts basis and in accordance with applicable customer rights.

15. Delivery Confirmation

Delivery may be confirmed through carrier tracking systems, delivery records, OTP verification, photographs, signatures, electronic confirmation, or other delivery mechanisms used by the logistics provider.

Customers should retain order and delivery information until the transaction is fully completed.

16. Changes to Shipping Policy

ReValueX reserves the right to update or modify this Shipping Policy from time to time.

Any updated version will be published on this page with the revised effective date.

17. Contact Us

For questions regarding shipping, delivery status, delays, or delivery-related issues, please contact ReValueX through the contact information provided on our website.

By placing an order on the ReValueX website, you acknowledge and agree to this Shipping Policy.