Refund policy

Last updated: August 10, 2026

At ReValueX, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions below, you may be eligible for a return, replacement, or refund.

1. Order Cancellation

Customers may request cancellation of an order within 15 minutes of placing the order.

Once the order has entered processing, been packed, dispatched, or handed over to the shipping carrier, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be processed to the original payment method used for the purchase.

2. Return Window

Eligible products may be requested for return within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

Certain products or categories may have different return or replacement conditions, which will be mentioned on the applicable product page.

3. Eligible Reasons for Return

A return or replacement request may be considered in cases including:

  • Wrong product received.

  • Product received in a damaged condition.

  • Product received with a manufacturing or functional defect.

  • Product materially different from the product description.

  • Missing essential parts or accessories that were included with the order.

4. Return Conditions

To be eligible for a return, the product should generally:

  • Be in its original condition.

  • Include the original packaging, accessories, manuals, warranty documents, and other items supplied with the product, where applicable.

  • Not show signs of misuse, physical damage, unauthorized repair, modification, or abnormal use.

  • Be accompanied by the order details or other information required to verify the purchase.

For products requiring installation, customers should follow the manufacturer's recommended installation process. Damage caused by incorrect installation, misuse, or unauthorized modification may not qualify for return or refund.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery and provide clear photographs or videos of the package and product.

We may request additional information or arrange an inspection before approving a replacement, return, or refund.

6. Defective Products

For products that develop a functional or manufacturing issue, ReValueX may provide troubleshooting, replacement, repair, or warranty support depending on the product, manufacturer warranty, and nature of the issue.

Where a manufacturer warranty applies, the customer may be required to use the manufacturer's authorized service process.

7. Non-Returnable / Final Sale Products

Certain products may not be eligible for return or cancellation after purchase, including products specifically marked as Final Sale, clearance products, or products for which the applicable product page states different return conditions.

Any such restriction will be communicated to the customer where applicable.

8. Return Approval

Submitting a return request does not automatically guarantee approval.

After receiving the request, ReValueX may review the order, product condition, photographs/videos, and other relevant information before approving the return.

If approved, we will provide the applicable return instructions.

9. Refunds

Once an approved returned product has been received and inspected, the applicable refund will be processed to the original payment method, subject to the outcome of the inspection and the applicable return conditions.

The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

10. Return Shipping

Where the return is due to a wrong product, damaged product, or confirmed product defect attributable to the order, ReValueX may arrange or bear the applicable return shipping cost.

For other approved returns, a flat return shipping fee of ₹199 may be charged to the customer. The applicable return shipping charge will be communicated before the return is processed.

11. Exchanges and Replacements

Where appropriate and subject to stock availability, ReValueX may offer a replacement instead of a refund.

If the same product is unavailable, ReValueX may offer an alternative resolution, including a refund where applicable.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact ReValueX through the contact details provided on our website and include:

  • Order number

  • Customer name

  • Product name

  • Reason for the request

  • Relevant photographs or videos, where applicable

Our team will review the request and provide the next steps.

13. Policy Changes

ReValueX reserves the right to update or modify this Return & Refund Policy from time to time. The updated version will be published on this page with the revised effective date.

14. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact us through the contact information provided on the ReValueX website.